A COMPLETE SOLUTION FOR RETAILERS AND MANUFACTURERS.
Our facilities, systems and operations in returns management have been crafted through experience with global manufacturers such as LG Electronics. For over 10 years, Richers and Vision has handled and processed customer returns across all product ranges within the UK market for LG.
Our secure, purpose built facilities combined with staff that are trained in every aspect of returns management, allows us to provide a seamless service.
Each and every single product that enters our warehouse will undergo the following categorisation allowing us to decide the best course of action for that product, and minimise loss:
- Outer Packaging Inspection
- Completeness of Product/ Accessories
- Damage Assessment
- Functionality Assessment
- Previous Warranty Status
Packaging Inspection
- Outer Packaging Inspection
- Damage Assessment
Product Inspection
- Completeness of Product
- Completeness of Accessories
- Physical Damage Assessment
Diagnosis & Repair
- Functionality Assessment
- Product Diagnosis
- Previous Warranty Status
- Product Repair
Global Sales Channels for Asset Recovery
Through our global network of established sales channels, we are able to assess, categorise and recover the value of your customer returned products. We can offer sales channels within the UK, UAE or Far Eastern markets.
We understand more than anyone, how each business has individual preferences. At Richers and Vision, we like to listen first of all. Gain an understanding of your requirements, and build a cost effective, tailor made solution to minimise loss through customer returns and recover your assets.
Frequently Asked Questions
Any other questions?
Yes. We are registered under the governments WEEE directive and are fully licensed and certified to recycle product on behalf of retailers and manufacturers.
For more information, please visit the EU website on the WEEE directive here.
Richers and Vision operate from a T11 registered site. We are certified by the government to repair or refurbish waste.
For more information, please visit the government website on T11 licensing here.
Our established sales channels allow us to export the products we refurbish for you, around the world. If you would like export and sale out of UK and EU markets, we are able to facilitate this.
Regulated and certified by all relevant UK government and EU bodies for the refurbishment, recycling and correct disposal of consumer products.
Experience comes with time. Over 15 years of managing customer returns for leading manufacturers, positions us to be able to provide you with a seamless service.
Richers and Vision proudly provide services to LG Electronics, Samsung Electronics, Daewoo Electronics, Hanwha Wisenet Security, Team Knowhow and many more.